How are you protecting clients and staff during the COVID-19 pandemic?

What We Will Do

Our staff will practice the following protocols:


Temperatures taken before each shift. If any of our team members have a temperature or show any signs of sickness they will be sent home.

Gloves and masks to be worn by all staff. Our client coordinators will wear cloth masks during the entire shift while our Registered Nurses will wear N-95 masks as well as a face shield during facials.

6 feet apart. Our staff will be enforcing and practicing social distancing within our clinics. 

Frequent deep cleaning. Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use. 


What We Need You To Do

We need your help following the below protocols for the safety of our staff and clients:


Appointments must be made online. In order to reduce the number of clients in our clinics at a time, you must have an appointment booked. We will only be allowing a maximum of 4 clients in the clinic at a time to help maintain 6 feet apart. 

Masks will be required. You must wear a mask upon entering our clinics and can only be taken off during your facial. If you do not have a mask to wear we will provide you a brand new one.

Temperatures will be taken upon entering the clinic. Our team will use touchless thermometers. Should you have a temperature or showing any signs of sickness you will be asked to reschedule your appointment online and denied entry into the clinic. 

Gloves must be worn. We will be providing all clients a new pair of gloves to wear during your visit. 

Restrooms for staff only. We ask that you come with a bare face to eliminate having to touch our vanity as well as the need to use our restrooms as they will only be available to our staff. 

The Facials

What can I expect during my first facial?

First time? We can’t wait to get you glowing! Learn more about what to expect here.

How often should I get a laser facial?

Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals. For maintaining healthy, glowing skin we recommend signing up for our Laundry Club memberships designed to help you reach your skin goals.

What types of facials do you offer?

We offer various Laser facials each designed to target specific skin concerns. Learn more about our facials here.

Who performs the facials?

All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Registered Nurse and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.

Can I receive laser facials during pregnancy and/or while I am nursing?

Yes! Our Laser facials are safe to do during pregnancy and/or nursing. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly. Our Glow Peel enhancement and Vitamin A serums are not permitted if expecting and/or nursing.

SKIN 101
Who cannot receive a laser facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

How much is a laser facial?

Our goal is to make our laser facials as affordable as possible while delivering the highest level of care and results. Our Laundry Club memberships are designed to help you reach your skin goals and maintain them. Learn more here.


What is your late/cancellation policy?

If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a $25 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a $25 cancellation fee and will need to make a new appointment. 


You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.

What is your return policy?

Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store ( may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry. Please contact the retailer you purchased the product from if you need to make a return.

Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.

We practice a strict no refund policy on facials, bundles, and membership dues.

Why is a password required now for booking appointments?

We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!

Why do you require a credit card to book?

We require a credit card to guarantee your appointment however, your credit card will not be charged unless you fail to cancel more than 12 hours prior to the start of your appointment or are more than 10 minutes late for your appointment.

How can I pay for services?

Our clinics have gone cashless for services and products. We accept all major cards (Visa, Mastercard, American Express, Discover) and Skin Laundry gift cards. We do not accept checks. You can purchase Skin Laundry gift cards online or at any of our clinics. In addition to the above, our NY clinics can accept cash but in order to help keep our staff and clients safe we’d prefer to be cashless.


What type of memberships do you offer?

We offer three different levels of memberships each designed to help you reach your skin goals. Learn more here. During your first visit our team of skin experts will create a customized treatment plan with recommendation of which membership would best suit you.

Can I cancel or freeze my membership?

To cancel your membership, you must call or visit your local Skin Laundry clinic. Requests must be made 2 days in advance of the next billing date. Upon cancellation, you will immediately forfeit any remaining treatments or other benefits. You will not be refunded for any unused benefits. 

How do I update my credit card information that is linked to my membership?

Please reach out to the clinic where your membership was signed up to update your payment information. 

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It only takes 15 minutes to emerge from Skin Laundry's doors with a new and improved complexion.

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